Terms and Conditions

Driverseat Terms and Conditions of Transportation Services

Effective Date: May 1, 2025

These Terms and Conditions (“Terms”) govern all transportation services provided by Driverseat Inc. and its affiliated locations (“Driverseat,” “we,” “us,” or “our”) to any customer (“Client,” “you,” or “your”). By reserving, booking, or using our services, you acknowledge and agree to be bound by these Terms. These Terms supersede any prior agreements and will be referenced in all invoices, confirmations, tickets, and communications.

1. Reservations and Booking

Bookings can be made online, through our customer service team, or through authorized franchise locations.
A booking is only confirmed upon receipt of a written confirmation and, where applicable, a deposit or full payment.

2. Payment Terms

Payment methods accepted: credit card, debit card, e-transfer, or other approved methods.
A non-refundable deposit may be required at the time of booking.
Final payment is due prior to the service date unless otherwise agreed in writing.
Late payments are subject to a 1.5% monthly interest charge or the maximum permitted by law.

3. Cancellation and Refunds

Cancellations must be made in writing or through the booking platform.
Refunds, if any, are subject to the following schedule:
- 14+ days before service: Full refund (less deposit, if applicable)
- 7–13 days: 50% refund
- 0–6 days: No refund
Refunds are not provided for no-shows, delays due to traffic or weather, or partial use of service.

4. Service Modifications and Itinerary Changes

All itinerary changes must be approved in writing and may result in additional charges.
Driverseat reserves the right to make necessary changes due to safety, weather, or operational considerations.

5. Passenger Conduct and Safety

Passengers must behave respectfully and follow driver instructions at all times.
Smoking, drug use, and illegal activity are strictly prohibited.
Consumption of alcohol is only permitted if pre-approved in writing and local laws allow.
Driverseat may refuse service to passengers exhibiting abusive, dangerous, or intoxicated behavior without refund.

6. Vehicle Use and Responsibility

The Client is fully responsible for any damage caused by their group to the vehicle or its equipment. Repair costs will be charged to the Client in full.
Clean-up fees resulting from misuse, spills, or excessive mess start at $250 and may increase based on the extent of cleaning required.

7. Delays and Liability

Driverseat is not responsible for delays due to traffic, road closures, mechanical failure, weather, or other events outside of our control.
We do not guarantee arrival or departure times.

8. Insurance and Limitation of Liability

Driverseat maintains commercial insurance coverage as required by state, provincial and/or federal regulations.
Liability is limited to the total amount paid for the transportation service.
Driverseat is not responsible for lost, damaged, or stolen items brought onto vehicles.

9. Chauffeur Services “Driver for Hire” (Client Vehicle Use)

Where Driverseat provides Chauffeur services using the Client’s own vehicle, the Client certifies that the vehicle is roadworthy, properly maintained, insured, registered, and legally operable.
The Client assumes full responsibility for the condition of the vehicle and any consequences arising from its use during the service.
Driverseat shall not be held responsible for any damage, breakdown, traffic violations, or incidents resulting from defects or misuse of the Client’s vehicle.
The Client’s insurance policy must be in full force and effect and must provide adequate coverage for any driver operating the vehicle, including Driverseat staff.

10. Client Warranties for Chauffeur Services

By requesting Chauffeur services, the Client represents and warrants the following:

The Client is the rightful owner or lessee of the vehicle being used.
The vehicle has valid registration and insurance documentation present inside the vehicle.
The vehicle is properly maintained, free of mechanical defects, and legally operable under applicable laws.
No illegal items, substances, or contraband are present in the vehicle.
The vehicle has sufficient fuel to complete the scheduled trip.
Driverseat is covered under the Client’s insurance policy for the duration of the service.

11. Disclaimer and Release of Liability

You expressly acknowledge that use of Driverseat services involves inherent risks, including the risk of accident, injury, or property damage.
All services are provided “as is, where is.” Driverseat disclaims all warranties, express or implied, including but not limited to fitness for a particular purpose, non-infringement, and merchantability.
The Client, for themselves and on behalf of their estate, heirs, successors, and assigns, hereby releases Driverseat Inc., its franchisees, employees, officers, and agents from all liability arising from or relating to personal injury, death, or property damage sustained in connection with the transportation services.
The Client agrees not to pursue legal action or claim damages against Driverseat Inc. or its franchisees for any such claims.

12. Website Terms and Access

Your use of the Driverseat website constitutes acceptance of our Terms. You are granted a limited, non-exclusive, and revocable license to access the site for personal use only.
You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit the site or its contents for commercial purposes without express written consent.
Driverseat does not warrant that information on the website is accurate, complete, current, or error-free. All content is provided for general informational purposes and may be updated at any time without notice.
Driverseat disclaims all liability for any third-party websites linked from our site. You access external links at your own risk.

13. Franchise Structure and Limitation of Liability

Many Driverseat locations are independently owned and operated franchise businesses. When you book a service with a franchise location, you are entering into a direct agreement with that franchisee.
These Terms apply equally to all Clients, regardless of which Driverseat location provides the service.
Driverseat Inc. acts as the franchisor and technology platform provider but does not assume responsibility for the operational activities or liabilities of independently owned franchise locations.
By using our services, you agree that Driverseat Inc. is not liable for any disputes, claims, damages, losses, or liabilities that may arise between you and a franchise location. All such matters must be addressed directly with the operating franchisee.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Ontario.
Disputes shall first be addressed through good-faith negotiations.
If unresolved, disputes will be subject to arbitration in Ontario.

15. Updates and Revisions

Driverseat reserves the right to amend these Terms at any time. Updates will be posted on our website and will apply to all new bookings.

For any questions, please contact our Customer Service team at [Insert Contact Email or Phone Number].